BELLEVUE, Neb: Tigerpaw Software, creator of the industry’s first and most complete end-to-end business automation platform, added several new features in its 22.1 release to address previously unmet needs in the managed print services industry.
The new features further solidify Tigerpaw’s convergence-ready platform as the only business automation software on the market that allows office equipment dealers to manage both print and other managed technology services in a single platform.
“The managed print services space is evolving,” said Tigerpaw President & CEO James Foxall. “Tigerpaw has been a part of transformational change in other industries, and we wanted to use that experience to help print services evolve, too. We’re excited to provide new tools that will help MPS providers to increase efficiencies and grow their business.”
Key Tigerpaw 22.1 MPS features include:
Multiple metered billing through a dynamic, mappable DCA import engine that supports all OEM and third-party collection tools
A configurable workflow tool to automate everything from contract invoicing to vendor PO/ASN generation
An automation agent that allows both customer and team member alerts to be triggered without a third-party application
Ability to add new devices and set up contracts from any DCA that can be mapped
Automated service order creation from DCA import email alerts
Streamlined new contract and MACD setup
Tigerpaw continues to work with the MPS Insiders Group, a collaborative community of dealers working together to build an ERP solution that’s innovative and designed specifically to meet their needs.
“We didn’t want to say, ‘Here, we built something, here’s what you need,’” explained Trevor Moses, Tigerpaw VP of Customer Success. “We asked what was working and what wasn’t with our system and with competitive systems. We also wanted to fill in gaps, the things dealers said, ‘By the way, it would be really cool if it would do these things.’ Then we included the group along the entire development path so we could get their input on what we were building to make sure we understood what they asked for.”
Tigerpaw has a new release schedule geared to rolling out product updates six times a year. That enables the company to respond quickly to add features and address gaps in the industry as they’re identified.
“Tigerpaw’s focus is helping customers run better businesses so they can sleep better at night,” Foxall added. “We are thrilled to bring that approach to the managed print industry and be a partner that supports positive change.”
For more information, visit https://tigerpaw.com/managed-print-services/.