MALVERN, Pa., Nov. 16, 2016 /PRNewswire/ — Ricoh USA, Inc. today announced RICOH Application and Infrastructure Monitoring and Management Service (RAIMMS), a new offering that proactively monitors and manages businesses’ hardware and software infrastructure to drive end user uptime and efficiency. As an integral part of today’s businesses, Information Technology (IT) infrastructure must be maintained and managed proactively. When this occurs, end user productivity and work satisfaction increase, resulting in happy users and healthier bottom lines. If a business can better optimize its use of technology, it can often see strong return on investment.
RAIMMS encompasses all aspects of infrastructure and application management of Ricoh sold Business Workflow Process software or hardware. This includes any combination of on-site server monitoring and management, cloud-based server backup, hardware procurement and the expert monitoring and management of applications, print servers and print queues. It enables organizations to hand over the 24x7x365 responsibility of the technology monitoring and management to a team of certified experts. The new offering is also an example of the IT expertise being delivered by Ricoh as a result of its mindSHIFT Technologies, Inc. acquisition. With ongoing monitoring and management by Ricoh and mindSHIFT’s experts, downtime can be minimized to help ensure business continuity. Businesses can also turn to a single provider that can deliver all aspects of their Business Workflow Services from a single source for procurement to a single source for the installation and ongoing management of these key business applications. At the same time, Ricoh and mindSHIFT’s teams help optimize the way applications work, and work together, to drive greater efficiencies and productivity throughout an organization.
“Information Technology infrastructure and the underlying applications it supports plays a critical, often overlooked, role in the new world of work, as it touches virtually every task many businesses do,” said Mona Abutaleb, Senior Vice President of Services for Ricoh Americas, and President and CEO of mindSHIFT Technologies, Inc., a Ricoh company. “For that reason, businesses can’t afford to have their infrastructure or their key workflow applications experience downtime. RAIMMS helps ensure applications driving business effectiveness are running smoothly and allows users to focus on core business tasks, while knowing that the technology backing them up is always on.”
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