MELVILLE, N.Y., Nov. 30, 2021 /PRNewswire/ — Providing quality customer service is an important component of a brand’s reputation. Canon U.S.A., Inc., a leader in digital imaging solutions, has again been recognized for its work in cultivating that stellar reputation, with its Customer Solutions Center being certified as a Center of Excellence by BenchmarkPortal. Canon garnered one of the most prestigious awards in the customer service and support industry for the 13th consecutive year.
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by BenchmarkPortal researchers.
“Providing our customers high-quality service and support is always paramount, and assisting them as they navigate the hybrid work environment has underscored the importance of helping our channel partners and end customers,” said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “Earning recognition by Benchmark Portal for the 13th straight year is a great achievement and reflects our commitment to providing customers with top-quality service and support.”
To earn a Center of Excellence designation, a customer service contact center needs to rank in the top-10 percent of the contact centers surveyed, according to BenchmarkPortal. Judged against a balanced scorecard of metrics for efficiency and effectiveness, Canon’s Customer Solutions Center was determined to have demonstrated superior performance on both cost and quality-related metrics compared with its industry peers.
Canon is one of just 10 companies to have ever been recognized as a Center of Excellence for 13 straight years, ranking it among a very select group of companies in BenchmarkPortal’s largest contact center performance database globally.
“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence,” said Bruce Belfiore, CEO of BenchmarkPortal.