Training for the Future

We all know the adage, “give a man a fish, and you feed him for a day, teach a man to fish, and you feed him for a lifetime.” We are fortunate to work in a channel that has a large focus on teaching, and I am constantly amazed at the quiet generosity of so many that I have the pleasure of working with. Recently, a new program was created to help some of the more vulnerable in our communities gain specific skills attractive to potential employers.

Canon and the Viscardi Center join forces

The training is an extension of Canon’s long-standing partnership with the Viscardi Center – the two have launched a new job training and placement program in Alberston, New York.

The Viscardi Center is centered around the education, employment, and empowerment of both children and adults with disabilities, and with Canon has developed The Enterprise Office Services Training Program (EOST program). “The Viscardi Center has enjoyed a growing relationship with Canon,” said John D. Kemp, president and CEO of The Viscardi Center. “This training program expands upon key elements of our mission, as it not only educates individuals, but allows them to utilize newfound skills that are relevant to today’s workplaces. [This program works to] broaden their employment opportunities.”

Enterprise Office Services Training Program

EOST is dedicated to helping all individuals — extending well beyond those with disabilities—by introducing them to various aspects of an administrative office position. All groups, especially those looking to acquire new skills and re-enter the workforce (at-risk youth, returning veterans, single mothers, etc.), are welcomed into the EOST program.

Led by the Viscardi Center’s vocational training team and Canon technology experts, the EOST program is a five-week long course that is available year-round, and takes place in an on-site, state of the art, accessible print center in Albertson. The program includes instructor-led sessions (similar to what one would find in a common classroom setting), laptop and PC work, experience with software applications, individual and team exercises, written exams, online learning modules, and hands-on training for a variety of administrative positions—all focusing on administrative office roles. Each aspect of the course is rooted in an active learning approach.

Since this program is designed to help participants qualify for roles in areas similar to reception, office services, print and copy, digital copy, and office mail, the skills needed for each position are taught by a group of expert trainers, and each is well-versed in these administrative area themselves.

What will participants learn?

When focusing on reception services, for example, trainees will be taught the ins and outs of email, print, copy, telephones, projectors, scanning and indexing. When learning about light print production and reprographics, students will have access to Canon America’s headquarters in Melville, New York. When learning about mail services, students will gain an understanding of not only the mail process, but the machines, software, and security measures used daily. The list goes on and on, and the wealth of knowledge trainees will gain spans across a multitude of available positions in business.

While vocationally focused, the EOST program also emphasizes and teaches the importance of workplace soft skills. This includes interpersonal and communication skills, organizational skills, problem-solving abilities, an understanding of appropriate appearance and work attire, job search techniques, and resume and cover letter development. What’s more? The program gives participants the opportunity to participate in mock interviews with trainers and allows each of them to practice what they’ve learned from the course.

After the five weeks, participants who successfully fulfill the course requirements will receive a Bureau of Proprietary School Supervision (BPSS) Certificate of Completion.

The Enterprise Office Services Training program is more than simply understanding enough about a role to get through the job interview. Canon and the Viscardi Center have developed something in which students gain experience working, garner confidence while learning, and become experts of the trade themselves.

Patricia Ames

Patricia Ames

Patricia Ames is senior analyst for BPO Media, which publishes The Imaging Channel and Workflow magazines. As a market analyst and industry consultant, Ames has worked for prominent consulting firms including KPMG and has more than 10 years experience in the imaging industry covering technology and business sectors. Ames has lived and worked in the United States, Southeast Asia and Europe and enjoys being a part of a global industry and community.