The People of MPS Channel Voice

Three Keys to Help Turn IT Into a Business Conversation

Eric Stavola

by Eric Stavola | 04/12/2017

At the very core of the digital transformation is that IT is now being looked at as a strategic asset and not a cost center. IT services are now being discussed as a critical component of business processes that build revenue and create competitive advantages.

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Getting Personal With Print and Mail

Christine Erna

by Christine Erna | 04/04/2017

A focus on customer experience – the type of interactions that occur between an enterprise and their customers – has come to the forefront of business management best-practices in 2017. For good reason too, because customer satisfaction determines, to a substantial degree, whether or not an enterprise will retain and grow its customer base, or slowly lose them over time. Customer experience is one main tenet that sets similar enterprises apart from one another.

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Prospecting With a Purpose

Sheryne Glicksman

by Sheryne Glicksman | 03/30/2017

In December’s blog, Process Automation for 2017 and Beyond, I referenced questions that you could ask yourself that will help jump start next steps to automate your sales process. Today’s blog is about one of them: Prospecting with a purpose!

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Close More Deals By Asking Three Simple Questions

Brad Roderick

by Brad Roderick | 03/14/2017

Most salespeople are well versed in the importance of asking questions. Questions help uncover opportunities. Questions help uncover objections. Asking questions helps to retain control of the and guide the discussion. Questions are not simply the power technique of top salespeople. Rudyard Kipling knew the importance of asking the right questions: “I keep six honest serving-men, (They taught me all I knew); Their names are What and Why and When and How and Where and Who.”

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Stop Selling Features and Benefits

Kevin Guy

by Kevin Guy | 03/06/2017

People buy emotionally but justify their decisions intellectually. Do you believe too much information shared too early can end a call prematurely?  Salespeople and other professionals take many approaches to demonstrating their expertise while attempting to build trust with their clients. What is the right approach for you?

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Three Beliefs That Determine Your Success

Brad Roderick

by Brad Roderick | 02/23/2017

The year 2017 is in full swing and already 13 percent of it is gone! In December, we looked at a simple way to Jump Start 2017, as well as three primary roadblocks (false beliefs, chosen ignorance and irrational comfort) that can keep us from achieving the goals we desire. Now that we are nearly two months into the new year, let’s dive a little more deeply into a topic that can have the greatest impact on your road to success; your beliefs and your personal philosophy.

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Sales and Marketing Best Practices: Q&A With Lauren Ford, Square 9

Lauren Ford

by Lauren Ford | 02/16/2017

Editor's Note: We chatted with several industry experts in the field of sales and marketing for the February issue of The Imaging Channel, "Best Practices in Sales & Marketing." Lauren Ford, marketing communications manager at Square 9 Softworks is our online exclusive.

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The Post-Transactional Era: Dealers Need Partners, Not Vendors

Luke Goldberg

by Luke Goldberg | 01/30/2017

The days of selling boxes are slowly fading. In response to a shifting marketplace, dealers are abandoning their transactional-based models for a solutions-based alternative. Many independent dealers are venturing beyond MPS into selling, managing, and in some cases hosting, enterprise content management (ECM), business process automation (BPA) and security solutions, just to name a few, plus offering a slew of other services to survive in a commoditized market.

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Making the Most of White Space

Kevin Craine

by Kevin Craine | 01/17/2017

Companies spend millions of dollars to send millions of customer statements each and every month. While the stats and numbers can vary, let’s assume that it costs your company approximately one dollar to print a simple, one-page statement. Then add to that the cost of an envelope and the postage; another dollar or so, give or take. Now multiply that $2 by the number of mail pieces that go out the door each month and my guess is that your company now has invested a significant amount of money into this routine customer communications process.  So the question becomes: is that investment simply a lost cost, or are you wasting an important opportunity to build revenue instead?

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MFPs? There’s an App for That

Patricia Ames

by Patricia Ames | 01/10/2017

You can play video games on your MFP. OK, it’s not a standard feature, but with a little ingenuity, it can be (and has been) done. So if that's possible, just imagine what else they can do.

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Three Steps to Making Print Security Part of the Conversation With Clients

Henning Volkmer

by Henning Volkmer | 01/03/2017

With cyber attacks on the rise, customers are often more interested in talking about comprehensive security than printing. To meet this challenge, you need to get your audience’s attention and learn how to shift the conversation to achieve your print objectives.

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If You Don’t Capture Information Correctly, Why Store It?

Lance Elicker

by Lance Elicker | 12/19/2016

We have all heard the term “Garbage In, Garbage Out,” and usually nod our heads when we hear it because it applies to most applications in life. When it comes to information management, most of the emphasis is placed on the repository/workflow portion of the application or system. There is no denying these systems are vital to your business — they run your business by housing all your critical business data. But regardless of how good your back-end system is, what happens when you feed it garbage? NOTHING – and that’s the problem.

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Process Automation in 2017 and Beyond

Sheryne Glicksman

by Sheryne Glicksman | 12/12/2016

People, defined as internal and external customers, want processes and systems to be simple, fast and easy to use. We, as consultative people in a sales oriented environment, want to help our customers be more efficient.

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Jump Start Your 2017

Brad Roderick

by Brad Roderick | 12/07/2016

Have you ever felt like you are already behind and it’s only the beginning of the year? Every January countless sales producers receive their new quota and immediately feel like they are behind. For some people, this can be almost debilitating. For others, it sparks the drive to succeed … at least for the moment. Somewhere over the next few weeks, or even days, after the initial and momentary motivation, there comes that sinking feeling. After all, if you were already fully capable of delivering the new higher number, wouldn’t you already be doing it?? Reread that question a few times. Now read it again. Then consider the popular definition of insanity, “doing the same thing over and over and expecting different results.”

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Driving Business Outcomes Versus Chasing Technology

Eric Stavola

by Eric Stavola | 11/28/2016

With all the talk of businesses needing to adapt to a connected world, digital leadership roles are on the rise. I believe over the next few years that these roles will be evolving as company executives learn what is required today in order to thrive in what market research firm Gartner calls the “digital cultural revolution.”

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The People Side of Security

Erich Kron

by Erich Kron | 11/16/2016

Often, information security focuses on technical solutions to combat cyber threats. While technical controls are important, it is at least as important to remember the users in the fight against cyber criminals.

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Five Questions to Get Print Conversations Restarted in 2017

Henning Volkmer

by Henning Volkmer | 11/14/2016

Are your customers avoiding conversations around printing? It’s likely because they feel there are no interesting ideas to pursue that would really drive their business. A private cloud enterprise print solution is your ticket to breaking through this perception in the upcoming year.

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Modern MPS: Are You Tracking Machines or Users?

Luke Goldberg

by Luke Goldberg | 11/07/2016

At one time, when print management was in its infancy, the most important considerations for an organization implementing it were “how do I collect the page counts,” “how do I account for cost per page” and “how much should I charge?” While these are still valid questions, they are not indicative of today’s mature managed print services (MPS) market, which has moved well beyond the initial value propositions of reduced costs and optimized printer fleets. Today’s MPS platform, in fact, transcends even the device itself, and is frequently concerned with user management.

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Optimizing Printer Deployments for Mid-Market Businesses

Steve Feldstein

by Steve Feldstein | 11/02/2016

For decades, business professionals and societal commentators have entertained the idea of a paperless office. While it is clear that electronic processes have significantly transformed business workflows, it is also evident that most offices are still far from being paperless. Print is a time-tested way for important information to be absorbed, communicated, and organized. It continues to offer benefits around comprehension, convenience, and simplicity. As a result, businesses large and small still rely heavily on print, and often on devices with the added ability to scan, integrate with business systems and connect with cloud services.

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Building a Successful Managed Print Practice Just Got Easier

Miles Jobgen

by Miles Jobgen | 10/31/2016

“Know what’s in your toolbox.” My calculus teacher was fond of this mantra. Sometimes, an equation could be simplified with a basic algebraic concept instead of a more complex formula. But if you didn’t know what “tools” you had, getting stuck for days became a very real possibility. By being aware of all of the things at your disposal, finding a solution becomes a more routine exercise.

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