The People of MPS Channel Voice Millennial Mashup

Five Tips for Maximizing Efficiency With Digital Documents With OCR and PDR Software

Slavena Hristova

by Slavena Hristova | 09/18/2017

The most common business functions where going paperless has improved productivity includes legal, accounts payable, logistics, human resources onboarding, customer loyalty programs, mortgage origination and records management — anywhere mundane and information intensive processes exist.  Organizations have also gone paperless to compare documents on the PC instead of printing and manually comparing documents line by line. According to a recent AIIM survey, these areas have decreased paper volume by as much as 63 percent, yet whether documents were scanned to digital or born digital, digital documents still present challenges in managing content and transforming data into business value. Following are ways organizations can maximize efficiency with their digital documents.

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PRINT 17: A Photo Roundup

The Imaging Channel

by The Imaging Channel | 09/14/2017

PRINT 17 took place Sept. 10-14 at McCormick Place in Chicago. The event's theme is "Grow Your Business," and nearly 500 vendors gathered together to do just that. Printing Impressions described these vendors as "a panorama of printing’s transformation from a machine-age analog process into a digitally enabled medium with new reach and relevance in an omnichannel world." 

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CompTIA ChannelCon 2017 Roundup

Patricia Ames

by Patricia Ames | 09/05/2017

Solutions providers, IT professionals, vendors, and distributors withstood the 100-degree temperatures to converge on the JW Marriott in Austin, Texas, for CompTIA’s ChannelCon 2017, the association's annual meeting of IT professionals, solutions providers, and vendors and distributors. The three-day event, which ran from July 31 to Aug. 2, featured a number of lectures, networking events and a vendor fair. BPO Media proudly sponsors this event every year and this year was no exception.

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Information Security — Protect Your Organization from Phishing, Whaling and More

Kevin Kern

by Kevin Kern | 08/30/2017

Information security - the elephant in the room for many companies, is a constant concern, especially when it comes to securing printer infrastructure. With threats of hacks, cyber attacks, ransomware and more plaguing the media day after day, and a host of technology providers launching advertisements on imminent risks, it’s no wonder people are concerned.

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It’s Not Just About the Money

Patricia Ames

by Patricia Ames | 08/28/2017

We are all privileged to work in an industry that has made charitable giving a priority and a core feature of who we are and what our companies are about. It’s such a key part of the fabric of this channel that it is unique and makes this industry stand out. There are hundreds and perhaps thousands of examples of individual and collective efforts throughout the year that underscore the commitment to helping others, contributing to efforts to cure diseases, clean our rivers, support our military, aid and comfort the sick, and support our communities in need, including those currently impacted by Hurricane Harvey.

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A Conversation Around Security

Eric Stavola

by Eric Stavola | 08/21/2017

In almost all my daily conversations with clients, the topics of security or mitigating risk seem to be at the forefront of their minds. Companies and individuals seem to be a daily target, and why not? If you look at today’s trends it’s easy to understand the motivation of the criminal and the vulnerability of the company or individual.

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Fear and Opportunity: The Two Wolves of Sales

Brad Roderick

by Brad Roderick | 08/14/2017

There is a fable that goes something like this: An old Cherokee told his grandson, “My son, there is a battle between two wolves inside us all. One is Evil. It is anger, jealousy, greed, resentment, inferiority and ego. The other is Good. It is joy, peace, love, hope, humility, kindness, empathy and truth.” The boy thought about it, and asked, “Grandfather, which wolf wins?” The old man quietly replied, “The one you feed.”

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Exploring the New Buyer Journey

Michael Amiri

by Michael Amiri | 08/07/2017

Over the last few decades, the selling process for services has changed dramatically. No longer are services the add-on to a hardware sale, and no longer are they the break-fix style warranty plans either. The world has moved on from those paradigms — including the office equipment (OE) space.

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What is Inbound Marketing and How Can It Help You Close More Business?

Aaron Dyck

by Aaron Dyck | 07/24/2017

The sales game has changed and the buying process is vastly different than it was even a decade ago. For this reason, today’s dealers need to find new ways to create opportunities and find leads that can breathe new life into business. One way to achieve this is through inbound marketing — sharing content that drives potential customers to your website. As opposed to traditional outbound marketing techniques, like cold-calling or direct mail, inbound draws interested prospects to your business and, if done right, keeps them coming back for more.

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Moving Toward End-to-End CCM Solutions: Creating a Seamless Customer Experience with Communications is More Crucial Than Ever

Ken Bechard

by Ken Bechard | 07/10/2017

For a long time, when considering customer communications, the enterprise was calling the shots. But whether it was the impeccable customer service of giant companies like Amazon, or a more general democratization of information, consumers are more in the driver’s seat than ever before, shaping the increased demand for impeccable customer experience. If customers are unsatisfied with the service they’re receiving, it’s never been easier to check online for an alternate provider. 

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BTA Events Are Fun. Seriously

Amy Weiss

by Amy Weiss | 06/27/2017

Have you ever spoken the words “BTA meeting,” and “I laughed so hard I cried” in the same sentence? If you think I’m crazy for even asking that question, you probably weren’t at the BTA Spring Break event in Orlando earlier this year.

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Sales Lessons From a Sasquatch Hunter

Brad Roderick

by Brad Roderick | 06/19/2017

Sasquatches are, of course, real. Or they aren’t. Whether they are fact or fiction is of very little consequence to those of us who hunt for revenue each day. And yet, the study of “Bigfoot Believers” does provide insights and lessons on how to increase sales.

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Five Things Office Equipment Dealerships Need to Adapt for Growth

Michael Amiri

by Michael Amiri | 06/06/2017

For many office equipment dealers (OEDs) today, traditional lines of business involving hardware, toner, and paper are being augmented with managed IT and network services. The office equipment space is changing at lightning speed, and this change is constant. Over the past several years, office equipment has become part of a much larger and more complex network environment. So, what are some things your business needs to keep up and keep improving?

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Q&A With Jan De Kesel

Patricia Ames

by Patricia Ames | 05/17/2017

Jan De Kesel is managing director at eesyQ, a free mobile service portal and collaboration tool that provides a centralized ticket-communication between end users and suppliers. eesyQ is designed to change the way companies communicate and how service providers manage their service and support process. De Kesel holds several industry patents, and is an expert in office printing, imaging, and cloud- and mobile-based solutions. Since eesyQ centralizes assets and supplier management communication in a single mobile app, I wanted to get the story on how the tool can be used to facilitate service call resolution.

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Debunking the Myths: Third-Party Tests Prove ‘Quality’ and ‘Remanufactured’ are Not Mutually Exclusive

Luke Goldberg

by Luke Goldberg | 05/15/2017

Ever since the first toner cartridge was remanufactured back in the 1980s, OEMs have been disparaging the quality of aftermarket cartridges. And while in those early days they were probably right to do so, times have changed and today’s remanufactured cartridges — some of them anyway — can be a quality alternative to the OEM.

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The Case for Making Managed IT Services a Core Line of Business

Michael Amiri

by Michael Amiri | 05/05/2017

Today, many office equipment dealers (OEDs) are standing at a crossroads. Print activity is declining and pricing is under severe competitive pressures. Like it or not, these current trends and ever-evolving technology are compelling reasons why OEDs are seeking additional revenue-generating opportunities in order to ensure continued growth. For many, managed IT services has been embraced as one of the key strategies to achieve that growth.

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Squirrels and Lions

Brad Roderick

by Brad Roderick | 04/27/2017

Not so many months ago, a young squirrel narrowly missed being hit by a car as he darted across the street. For some reason, this narrow miss was different than all the others. The squirrel scampered over to the shade of an old oak tree and laid down, thinking about the events of moments before. He silently wondered why he hadn’t really thought about all the close calls over his short few years. Maybe it was his new family, maybe he was maturing, maybe he was suddenly being enlightened by some higher power. Shaking his head, he realized he had no idea (he’s a squirrel, after all) and went back to darting higher and yonder, searching for whatever a squirrel searches for and running from anything squirrels run from — which is just about everything.

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Why Are We Struggling With Selling Solutions?

Lance Elicker

by Lance Elicker | 04/24/2017

Whether you are a sales rep, sales manager or the owner of a “solutions” company, you have heard the industry statistics around how printing is declining. The industry experts are saying you should diversify to continue to run a profitable organization as well as acquire and, more importantly, keep customers. These options are vast: Managed IT, MPS, ECM, capture, conversion services, website/SEO/internet services — I could go on and on. The philosophy makes sense. You’ve got a bunch of customers that are paying you money already, you’ve got great relationships with them, so of course they would buy this other stuff, right? Ehh … kinda?

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Three Keys to Help Turn IT Into a Business Conversation

Eric Stavola

by Eric Stavola | 04/12/2017

At the very core of the digital transformation is that IT is now being looked at as a strategic asset and not a cost center. IT services are now being discussed as a critical component of business processes that build revenue and create competitive advantages.

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Getting Personal With Print and Mail

Christine Erna

by Christine Erna | 04/04/2017

A focus on customer experience – the type of interactions that occur between an enterprise and their customers – has come to the forefront of business management best-practices in 2017. For good reason too, because customer satisfaction determines, to a substantial degree, whether or not an enterprise will retain and grow its customer base, or slowly lose them over time. Customer experience is one main tenet that sets similar enterprises apart from one another.

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