by Jan De Kesel
In the new value-led service economy, customer experience (CX) is not simply a “nice-to-have” aspiration, but a benchmark of success. Consumers will dump products and suppliers after a bad experience and this intolerance is spreading to the workplace. Happily, digital service platforms can fix the clunky communications and opaque processes that are common denominators in poor customer and employee experience.
by Patricia Ames
One of the more interesting stories in the industry lately involves the influx of new capital from private equity and venture capital groups. Investments have followed a rainbow of different models, but the impact is undeniable. Capital spurs growth and growth is becoming more and more elusive in the channel. FlexPrint has been at this game longer than most, and one of the recent dealerships to join the Flex Technology Group team are the MPS specialists at Flo-Tech out of New England. I had the opportunity to sit down with Leo Bonetti, founder and chairman emeritus of Flo-Tech, to talk more about why this was a good move for them specifically and how they see the channel evolving going forward.
by Tom O'Neill
Kilauea, one of the volcanoes on the island of Hawaii, has been erupting since 1983. No one knows when this eruption cycle will end. My family and I visited Kilauea in 2016 and watched the eruption in the main crater. Our viewing was at night. The glowing red lava, boiling and spewing into the air, was quite a spectacle.
by Logan Lyles
The splitting headache just wouldn’t quit. I had stopped my three-cups-of-coffee-per-day habit. And, I did it cold turkey. The caffeine withdrawal headache, which had been brutal the day before, persisted into the next day and now its intensity was rising again.
by Patricia Ames
On May 9, Xerox unveiled the Iridesse Production Press, a high speed, six-station color press that combines four-color printing with up to two specialty dry inks in one printing pass. The Iridesse can print metallic gold or silver dry ink, CMYK and clear dry ink in a single pass. We were lucky enough to be invited to Xerox's Gil Hatch Center to preview the Iridesse in action.
Lexmark is trying something new for its dealers this year – instead of a single dealer meeting as they have done in the past, they've taken the show on the road and are hosting events in six cities — three have already been held in Lexington, Las Vegas and Orlando, with three more to come in Montreal, Chicago and Boston. BPO Media had the chance to attend the Las Vegas and Orlando shows, and we're still arguing over which one had the better networking event — racing cars at SpeedVegas or nighttime airboat rides while looking for alligators on Lake Tohopekaliga.
by Patricia Ames
Recently, I met with Henning Volkmer, president and CEO of software developer Cortado, to talk about the release of their pull-printing solution, ThinPrint Personal Printing 4.0, in March, followed by their mobile printing solution, ThinPrint Mobile Print, in April.
by Sheryne Glicksman
As you know, the sales process is always in motion. From identifying and qualifying new customers and opportunities to getting their interest, educating them and understanding their goals, objectives and problems; from building a pipeline to creating a value proposition, closing the sale and taking care of new and current customers while taking appropriate action items within each stage of your sales cycle — it is always in motion.
by Amy Weiss
There was a time when cybersecurity was relegated to computers; when the imaging channel was more of an ancillary character in the story; collateral damage to a network breach, if you will. But of course, that has long since changed — with most MFPs/copiers being networked devices as well as the ever-increasing investment in managed IT services, cybersecurity is very much an imaging channel issue.