PA 2018 120by Patricia Ames  

Recently, Lexmark took their roadshow to Las Vegas, where they met with more than 40 dealers from the region. The event — one of six the company hosted across North America this year — featured networking sessions, briefings and breakout sessions, and in Vegas, the opportunity to drive a high-end racecar (Lexmark proved their wisdom by not letting us drink adult beverages until we safely returned the cars to their stalls).

KenEdmundsby Ken Edmonds   

In the last post, we discussed some of the differences between seat based billing (SBB) and managed print services (MPS). In this post, we will look at how the differences affect the profitability of service, and why SBB can be more profitable and makes it harder for the competition to undercut your pricing.

Brian Suerthby Brian Suerth, TAG  

“I got this,” Ryan reminds himself. He rehearses his value proposition, visualizes himself handling objections flawlessly and knows how badly this customer needs cybersecurity. 

Patricia Amesby Patricia Ames   

As customer demand for digital production printers continues to climb, manufacturers have been in an arms race, developing machines that can help customers differentiate their offerings and achieve more with less. Today’s digital production presses are designed to be easy to maintain and even easier to use, and deliver fast, affordable, high-quality output using a wide variety of inks and substrates.

Henning Volkmer ThinPrintby Henning Volkmer   

Digital transformation is top of mind for anyone wanting to stay relevant and competitive in today’s ever-evolving business landscape. The ability to change and adapt is a trend that is here to stay, and it’s changing almost everything around the office, including the office itself. This is especially significant for office equipment dealers (OED) dedicated to maintaining their relevance and growing their business.

Ken Edmondsby Ken Edmonds   

This is the first of what will be a four-part series on seat-based billing (SBB) and why it should be an important part of your strategy now and in the future.

Jan de Keselby Jan De Kesel  

In the new value-led service economy, customer experience (CX) is not simply a “nice-to-have” aspiration, but a benchmark of success. Consumers will dump products and suppliers after a bad experience and this intolerance is spreading to the workplace. Happily, digital service platforms can fix the clunky communications and opaque processes that are common denominators in poor customer and employee experience. 

Patricia Amesby Patricia Ames   

One of the more interesting stories in the industry lately involves the influx of new capital from private equity and venture capital groups. Investments have followed a rainbow of different models, but the impact is undeniable. Capital spurs growth and growth is becoming more and more elusive in the channel. FlexPrint has been at this game longer than most, and one of the recent dealerships to join the Flex Technology Group team are the MPS specialists at Flo-Tech out of New England. I had the opportunity to sit down with Leo Bonetti, founder and chairman emeritus of Flo-Tech, to talk more about why this was a good move for them specifically and how they see the channel evolving going forward.

Tom ONeillby Tom O'Neill 

Kilauea, one of the volcanoes on the island of Hawaii, has been erupting since 1983. No one knows when this eruption cycle will end. My family and I visited Kilauea in 2016 and watched the eruption in the main crater. Our viewing was at night. The glowing red lava, boiling and spewing into the air, was quite a spectacle.

LoganLylesby Logan Lyles   

The splitting headache just wouldn’t quit. I had stopped my three-cups-of-coffee-per-day habit. And, I did it cold turkey. The caffeine withdrawal headache, which had been brutal the day before, persisted into the next day and now its intensity was rising again.